Change is coming to the plaza

Change is coming to the plaza.

Spring 2016 — Summer 2017

We want to keep you in the loop. This site was built to provide the community with construction updates, impact notices and news. Stay in the know and sign up for our newsletter below.

Progress continues at the Plaza!  We’re happy to announce that we’re near the finish line of The Plaza renovation.  Here’s a look at what we’ve been up to and what you can expect in the next month:

Phase 1 – Complete!

✓     New security offices on the second floor

✓     Behind the scenes demolition and improvements

Phase 2 – Currently Underway

❏     New first-floor restrooms

❏     New first-floor customer service area

✓     New first-floor retail spaces

✓     Relocation and installment of new escalator

✓     Improved waiting areas with exterior views

✓     New digital real-time information signs

The new Customer Service area, first floor restrooms, and escalator will be opening and operational sometime during the week of April 17th.  Soon, you’ll be able to purchase bus passes and get information about schedules and system maps all from the first floor!


Hungry? You can now enjoy your favorite slice from Pizza Rita’s new first-floor location, right next to Subway.  Joe’s Mini Mart is busy perfecting their space but don’t worry, you can still visit them upstairs for your favorite snacks and beverages.



Don’t forget to check out our new Real Time monitors to find out when your next bus is coming and in what zone.  You can still text your bus stop to 99689 for a list of routes and Real Time departures.

Looking for something to do while you wait for your ride? Our Real Time Monitors are updated regularly with awesome community events and destinations that you can get to using the bus.


All in all, we are happy to report that this project is on time, within budget, and still expected to be completed this summer.

To sum it up, here are a few things to keep in mind during this final phase of the project:

  • The remaining 2nd-floor businesses, services, and skywalks are open to the public and accessible using the stairs, elevator, and coming soon… the escalator!
  • Interior construction walls have come down but please stay clear of roped-off areas and equipment.  Safety first!
  • No impacts to loading zones or bus schedules are expected.
  • Have a question? Ask!  Customer Service representatives and security personnel are on deck to help you out

Are you a downtown business located near the Plaza? Learn More (.pdf)


Interested in leasing space at the Plaza?

Contact Leasing

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STA Board of Directors Approves Walker Construction Bid for Plaza Renovation

At their March board meeting, the STA Board of Directors approved the award of the construction contract for the STA Plaza renovation to Walker Construction. Walker’s bid was the lowest of four competitive bids received. The contract was signed on March 31st. “Our goal is to minimize disruption to our customers and neighbors, and keeping the Plaza open during the remodel is key to doing that,” said Spokane County Commissioner and STA Board Chairman, Al French. “Walker’s experience and capabilities are well-suited for this multi-phase renovation project. We’re very pleased that their bid is within budget and represents a very good value to the community.”

Construction is expected to begin in the latter half of April. Plaza neighbors and customers will be kept apprised through proactive and ongoing communications, including weekly project updates to stakeholders.

The goal of the Plaza renovation project is to support a vibrant downtown by improving the Plaza’s functionality for the customer and community. Completing the capital renovation project fulfills a commitment made in 2008 to the downtown community to enhance the customer and visitor experience. The project was halted during the Great Recession, but reinitiated in 2014 as the economy showed signs of improvement.

Spokane Transit is also in the midst of a public outreach process seeking community input on a preliminary proposal to increase passenger fares. The potential increase is tied to STA’s passenger fare policy which closely tracks annual operating costs, and is unrelated to the funding for the capital renovation project at the STA Plaza.

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